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Welcome to the TrueStride Essentials FAQs page!

We know life is busy, and sometimes you need quick answers. Below, we’ve gathered some of the most frequently asked questions from dads like you, so you can get the info you need fast. Still have questions? No problem—just drop us a message on our Contact Us page, and we’ll get back to you as soon as we can.

FAQs

What is TrueStride Essentials?

TrueStride Essentials is a brand dedicated to providing high-quality, functional, and stylish gear designed to support busy dads in their everyday journey. We focus on balancing functionality, durability, and style to help you stay organized and look great, whether at work, the gym, or spending quality time with your family.

What types of products do you offer?

We offer a range of products, including bags, apparel, accessories, and more, all designed to meet the unique demands of modern life. Our gear is crafted to provide reliability, functionality, and style.

How can I place an order?

You can place an order directly through our website. Simply browse our products, add your desired items to your cart, and proceed to checkout.

Shipping questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and AfterPay—making it easy and convenient to shop the way that works best for you.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.

Do you offer international shipping?

At this stage, we’re only shipping within Australia. We hope to offer international shipping in the future—stay tuned! For more details, check out our Shipping Policy page.

Returns questions

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original condition and packaging. For more details, please visit our Return Policy page.

Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

How can I stay updated on new products and offers?

You can stay updated by subscribing to our newsletter and following us on social media (Facebook and Instagram).

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